If you have a complaint or concern about the service you have received from the dentist or any of the staff working in Bite Dentistry in Edinburgh please let us know. We operate a practice complaints procedure as part of an NHS system for dealing with complaints. Our complaint system adheres to national criteria.
We hope that most problems can be sorted out easily and quickly at the time they arise and with the person concerned. If your problem cannot be sorted out this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint:
Complaints about the treatment you received should be made to the dentist who normally sees you. Alternatively, you may ask for an appointment with Eimer O’Connell in order to discuss your concerns. She will explain the complaints procedure to you and will ensure that your concerns are dealt with promptly. It will help if you are as clear as possible about your complaint.
We will acknowledge your complaint within 2 working days and aim to have looked into your complaint within 10 working days of the date when you raised it with us. We will then be in a position to give you an explanation or offer a meeting with those involved. In investigating your complaint we aim to:
Please note that we keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else, we have to know that you have permission to do so. A note signed by the person concerned will be needed, unless they are incapable of providing this because of physical or mental illness or are a child under 16 years.
